Privacy Policy

When you use Spinsy Casino, we may handle information that identifies you, relates to your account or helps us operate the website safely. The information collected depends on how you use the services, the features you access and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you browse or use the website.

Account details

Account information may include your name, date of birth, contact details, username, login information, account preferences and other details needed to create and manage an account. We may also collect information used to confirm that you meet applicable age and eligibility requirements. Keeping your account information accurate helps us provide support, protect your account and meet responsible gambling and compliance obligations.

Verification documents

To verify identity, age, account ownership or other relevant details, we may request documents or information from you. This can include identity documents, proof of address, photographs, verification responses and related records. Verification information may be used for security, anti-fraud, responsible gambling and legal compliance purposes. You should only provide documents through the channels or processes made available for that purpose.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, account balances, payment methods and other transactions connected with your account. Payment providers may process payment details directly under their own privacy policies and terms. We may receive information needed to confirm, record and reconcile a transaction without necessarily receiving or storing complete payment credentials.

Device, cookie and usage data

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device details, language settings, approximate location, pages viewed, dates and times of access and interaction data. We may also receive information about how you arrived at the website and how you use its features. This information helps with website operation, security, troubleshooting, performance and service improvement.

Communications and support information

If you contact support or otherwise communicate with us, we may keep the content of your messages, details about your account and information needed to respond. We may retain records of requests, complaints, verification discussions and other service interactions so that issues can be reviewed consistently and resolved appropriately.

We use personal information for appropriate service, business, security and compliance purposes. The main reasons for handling information include setting up and operating your account, providing casino services, processing transactions and communicating with you about your account. Information may also be used to protect players, prevent misuse and improve the website.

• To create, maintain and administer your player account.
• To confirm your identity, age, eligibility and account ownership.
• To process deposits, withdrawals and other account transactions.
• To provide customer support, respond to enquiries and manage complaints.
• To detect, prevent and investigate fraud, scams, money laundering, account misuse and other harmful or unlawful activity.
• To protect the website, players and systems from security threats.
• To meet applicable legal, regulatory, responsible gambling, record-keeping and reporting obligations.
• To understand website usage, maintain functionality, fix errors and improve the player experience.
• To send service messages, account notices and other communications needed to operate the services.
• To send promotional or marketing communications where permitted and where you have provided consent or another valid basis applies.

Where we rely on consent for marketing, you can withdraw that consent at any time. Withdrawing marketing consent does not affect processing carried out before consent was withdrawn. It also does not necessarily stop essential service messages about your account, transactions, security, verification or responsible gambling. You may be able to unsubscribe from marketing messages by using the relevant option in the message, or by contacting support.

Sharing information

Information may be shared with service providers and partners that help operate the website and provide related services. Depending on the circumstances, these providers may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, analytics providers and professional advisers. Information may also be disclosed where necessary to protect players, investigate suspected wrongdoing, comply with a valid legal request or meet applicable obligations.

Service providers should handle information only for relevant purposes and with appropriate safeguards. Some providers may process information in another country. Where this occurs, appropriate steps should be taken to protect the information and support applicable privacy requirements. We do not share personal information for unrelated purposes unless permitted or required by applicable requirements.

Accuracy and voluntary information

You should provide information that is accurate, complete and current when creating or using an account. If information changes, you should update it where the website allows or contact support. Some information is necessary to provide services, complete verification, process transactions or meet legal obligations. If required information is not provided, some account features or services may not be available.

Cookies and similar technologies

Spinsy Casino may use cookies and similar technologies to keep the website working, remember preferences, support account and security functions, understand website traffic and improve services. Some cookies may be placed by service providers that assist with analytics, security or website functionality. Cookies can contain information about your browser or activity, but they do not necessarily identify you by name.

You can manage, restrict or delete cookies through your browser settings. Your browser may allow you to block all cookies, accept cookies only from certain websites or remove existing cookies. Blocking or deleting cookies may affect how parts of the website work, including features that require login, security checks or saved preferences. Some website functions may not operate properly if relevant cookies are disabled.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication processes, monitoring, encryption where appropriate, secure service arrangements and staff or provider procedures. Access to information should be limited to people and providers who need it for an appropriate purpose.

No website, internet transmission or storage system can be guaranteed to be completely secure. You should use a strong and unique password, keep login details private, avoid sharing access to your account and log out when using a shared device. Tell support promptly if you suspect unauthorised account activity or believe your information may have been compromised.

Keeping information

We keep information for as long as it is reasonably needed for the purposes described in this policy, including providing services, resolving disputes, protecting the website and meeting compliance requirements. Some account, transaction, verification and communication records must be kept for a period required by law even after an account is closed. This may apply even if you request deletion of your information.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Information that must be retained will continue to be protected and used only for relevant purposes, such as record-keeping, security, fraud prevention or meeting legal obligations.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are subject to reasonable verification, legal requirements, security considerations and permitted exceptions. We may need to confirm your identity before completing a request, particularly where the request involves account, payment or verification information.

Requests you may make

• Access your personal information and receive general information about how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your data where it is no longer needed or where another valid basis for deletion applies.
• Withdraw consent to marketing communications at any time.
• Ask questions about the handling, sharing or security of your information.
• Raise a concern if you believe your information has been handled inappropriately.

How to exercise your rights

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@spinsycasino-aud.com. Please describe your request clearly and include enough information for us to understand what you need. Do not send unnecessary payment credentials, passwords or sensitive documents by email. We may ask for additional information through a secure process to verify your identity.

We will review privacy requests and respond within a reasonable period, subject to the nature of the request and any applicable requirements. A request may be limited or declined where fulfilling it would affect another person's privacy, compromise security, interfere with fraud prevention, conflict with record-keeping duties or be otherwise permitted by law. If information cannot be deleted because it must be retained, we will continue to protect it and use it only for the relevant purpose.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. We encourage you to review this page periodically so that you remain informed about how information is handled. Where an update is significant, additional notice may be provided through the website or another suitable communication channel.